Terms of service

TERMS OF SERVICE

Romova
Last updated: August 2026

OVERVIEW

Welcome to Romova.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Romova.

Romova operates this website and online store, including all related information, content, features, tools, products and services made available to you (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide our online Services to you.

These Terms of Service (“Terms”) explain your rights and responsibilities when accessing or using our website, purchasing our products, or otherwise using our Services.

Please read these Terms carefully before accessing or using our Services.

By visiting, accessing, interacting with, or purchasing from Romova, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, province, or territory of residence, or that you have provided consent for any minor dependants to use the Services on devices you own or manage.

To access certain features of our Services or make a purchase, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not sell, transfer, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products.

However, product colours, appearance, proportions or other visual characteristics may vary depending on your device, screen settings, lighting conditions, manufacturing variations, or other factors outside our control.

We do not guarantee that the appearance of a product on your device will perfectly match the physical product you receive.

All product descriptions, specifications, pricing and availability are subject to change without notice.

We reserve the right to modify, discontinue or limit the sale of any product at any time.

We may also limit quantities available for purchase by any individual, household, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order with Romova, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit or cancel any order where reasonably necessary, including in circumstances involving:

  • Suspected fraud or unauthorised transactions

  • Incorrect pricing or product information

  • Stock or availability issues

  • Payment issues

  • Suspected commercial resale

  • Errors affecting an order

Your order is not considered accepted until payment has been successfully processed and we have confirmed your order.

Please carefully review your order before submitting it.

Once an order has entered processing or fulfilment, we may not be able to change or cancel it.

If we need to change or cancel your order, we will attempt to contact you using the email address, phone number or other contact details provided when the order was placed.

Returns, refunds and exchanges are handled in accordance with our Refund Policy.

Products purchased through Romova are intended for personal or household use unless otherwise agreed by us.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions and offers may change without notice.

The price charged will generally be the price displayed at checkout when your order is submitted.

Any applicable shipping charges, taxes, duties or other charges will be displayed or calculated where reasonably possible during checkout.

International customers may be responsible for customs duties, import taxes or other fees imposed by their local authorities.

You agree to provide accurate, complete and current billing and payment information.

You represent that you are authorised to use the payment method submitted with your order.

You agree to pay all charges associated with your order, including applicable shipping costs, taxes and other charges displayed during checkout.

Promotional offers may be subject to separate terms and conditions. Where specific promotional terms conflict with these Terms in relation to that promotion, the promotional terms will apply.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and delivered in accordance with our Shipping Policy.

Any shipping or delivery timeframe provided by Romova is an estimate only unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events, public holidays, seasonal demand, logistical disruptions and other unforeseen circumstances.

Romova cannot guarantee an exact delivery date once an order has been dispatched.

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the order needs to be redirected or resent.

SECTION 6 - INTELLECTUAL PROPERTY

Unless otherwise stated, the Romova website and its contents are owned by or licensed to Romova and are protected by applicable intellectual property laws.

This includes, without limitation:

  • Trademarks

  • Logos

  • Brand names

  • Product names

  • Product photography

  • Advertising creatives

  • Graphics

  • Videos

  • Written copy

  • Website designs

  • Layouts

  • Product descriptions

  • Marketing materials

  • Audio

  • Visual content

  • Other original content

You may access our Services for personal and non-commercial use only.

You must not reproduce, copy, scrape, download, distribute, modify, republish, sell, commercially exploit, create derivative works from, or otherwise use Romova content without our prior written permission, except where permitted by law.

Romova's names, logos, designs, product names and slogans may constitute trademarks or other intellectual property belonging to Romova or its licensors.

Unauthorised use of our intellectual property may result in legal action.

All rights not expressly granted under these Terms are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools, applications or services that we do not directly control.

These tools may be provided on an “as is” and “as available” basis.

Your use of third-party tools is at your own discretion and may also be governed by the third party's own terms and privacy policies.

We are not responsible for third-party tools or services except to the extent required by applicable law.

We may introduce new tools, resources, functionality or features in the future. These will also form part of the Services and may be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, platforms or services operated by third parties.

Romova does not control these third-party websites and is not responsible for their content, accuracy, availability, products, services, privacy practices or policies.

If you access a third-party website through our Services, you do so at your own discretion.

Any complaints or questions relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Romova is powered by Shopify, which provides the ecommerce infrastructure that enables us to provide our Services.

However, purchases made through our store are transactions directly between you and Romova.

Shopify is not the seller of Romova products and is not responsible for the products purchased from us or the fulfilment of your order.

To the extent permitted by applicable law, you acknowledge that Shopify and its affiliates are not responsible for claims, damages or liabilities arising directly from products purchased from Romova.

SECTION 10 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may collect and process certain personal information relating to your access to and use of our Services in order to provide its services to us.

Information may also be processed by service providers involved in areas such as payment processing, order fulfilment, analytics, marketing, customer support and website functionality.

Please review our Privacy Policy for more information about how your personal information is collected, used, stored and shared.

SECTION 11 - FEEDBACK, REVIEWS AND SUBMISSIONS

If you voluntarily submit reviews, suggestions, ideas, feedback, photographs, videos or other content to Romova (“Feedback”), you grant Romova a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, distribute and adapt that Feedback for purposes connected with operating, improving and promoting our business and Services, subject to applicable law.

You represent that you have the necessary rights to submit the Feedback.

You must not submit content that:

  • Infringes another person's intellectual property rights

  • Violates another person's privacy

  • Contains unlawful, defamatory, abusive or obscene material

  • Contains malicious software or harmful code

  • Falsely represents your identity or relationship with another person or organisation

We reserve the right to remove Feedback that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters including:

  • Product descriptions

  • Pricing

  • Promotions

  • Discounts

  • Availability

  • Shipping costs

  • Delivery estimates

We reserve the right to correct errors, update information or cancel affected orders where reasonably necessary.

Where an error affects an order you have already placed, we will take reasonable steps to contact you and resolve the matter appropriately.

SECTION 13 - PROHIBITED USES

You may only use our Services for lawful purposes.

You must not use the Services to:

  • Violate applicable laws or regulations

  • Infringe our intellectual property or the rights of another person

  • Engage in fraud or deceptive conduct

  • Harass, abuse, threaten or defame another person

  • Transmit malicious software, viruses or harmful code

  • Collect personal information about others unlawfully

  • Send spam or unauthorised commercial communications

  • Impersonate another person or organisation

  • Interfere with the operation or security of our Services

  • Circumvent security measures

  • Scrape, reproduce or extract substantial portions of our website or content without authorisation

  • Use our Services in a way that may damage Romova, Shopify, our customers, or another person

We reserve the right to restrict, suspend or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 - AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, agents, scraping tools, artificial intelligence agents or similar technologies must not access or interact with our Services in a manner that circumvents security measures, access restrictions, CAPTCHAs, robot exclusion protocols or other technical controls.

Automated systems must not conceal or misrepresent their automated nature when interacting with our Services.

We reserve the right to limit or block automated access to our Services where reasonably necessary to protect our website, customers, intellectual property or infrastructure.

SECTION 15 - TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful conduct, interfere with the operation of our Services, or misuse our intellectual property.

Any obligations or liabilities incurred before termination will continue to apply.

Sections that by their nature are intended to survive termination will remain effective following termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

While we aim to provide accurate and reliable information, we do not guarantee that the website will always be uninterrupted, completely secure, error-free or available at all times.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded under applicable consumer protection legislation.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Romova and its directors, officers, employees, contractors, affiliates, agents, service providers and licensors will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, savings or data where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude, restrict or modify any liability, consumer guarantee, statutory right or remedy that cannot legally be excluded or limited.

Where applicable law provides you with mandatory consumer rights, those rights continue to apply.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Romova and its affiliates, officers, directors, employees, agents, contractors, licensors and service providers against losses, liabilities or claims arising from:

  1. Your material breach of these Terms

  2. Your unlawful use of the Services

  3. Your infringement of the rights of another person

This provision does not apply to the extent that any loss or liability was caused by Romova or where such an indemnity is prohibited by law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

If we do not immediately exercise or enforce a right under these Terms, this does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies or terms published on our website, constitute the agreement governing your use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Romova may transfer or assign its rights or obligations where permitted by applicable law, including as part of a sale, restructuring or transfer of the business.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction in which Romova operates, subject to any mandatory consumer protection laws that apply in the country or region where you reside.

Nothing in these Terms is intended to remove any rights available to you under consumer protection laws that cannot legally be excluded.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The most current version will be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.

Trade Name: Romova
Email: support@romova.shop

© 2026 Romova. All rights reserved.