Shipping Policy

Romova
Last updated: August 11, 2026

Thank you for shopping with Romova. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are generally not processed on weekends or public holidays.

During busy periods such as promotions, holidays, sales events, or product launches, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times typically range between 5–15 business days, depending on your location.

Please note that shipping times are estimates and may vary due to circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Severe weather

• Seasonal demand

• Public holidays

• Logistical or transportation disruptions

Romova cannot guarantee exact delivery dates once an order has been dispatched.

Shipping Costs

Romova may offer free shipping on certain products, orders, or during promotional periods.

If shipping charges apply to your order, they will be clearly displayed during checkout before payment is completed.

Shipping fees are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take approximately 24–72 hours to appear after the shipment has been processed by the carrier.

This delay is normal and does not necessarily mean that your order has not been shipped.

If you have not received tracking information within a reasonable timeframe after your order has been processed, please contact our support team.

Where Is My Order?

After your order has been shipped, the tracking link provided in your shipping confirmation email is the best way to follow the progress of your delivery.

Tracking information may take some time to update as shipping carriers process and scan packages throughout their network.

If your tracking page shows no updates immediately after shipment, this is generally normal and should update as the package progresses through the carrier's network.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe, occasional delays can occur due to circumstances outside our reasonable control.

These may include:

• Customs inspections

• Courier or carrier delays

• Transportation disruptions

• Severe weather

• Peak shipping seasons

• Public holidays

• Unexpected logistical disruptions

If your order appears to be delayed beyond the expected delivery timeframe, please contact our support team and we will assist you in investigating the shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact information are entered correctly and completely at checkout.

Romova is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information, please contact us as soon as possible at support@romova.shop

If an order has already been processed, fulfilled, or shipped, we may not be able to change the shipping address.

Additional shipping costs resulting from incorrect customer-provided information may be the responsibility of the customer where permitted by law.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed in transit, please contact our support team.

We will work with the applicable shipping carrier or fulfilment partner to investigate the shipment and determine the appropriate next steps.

Customers may be asked to provide their order number and other information necessary to assist with the investigation.

Delivered Packages

If tracking information confirms that your package has been delivered but you cannot locate it, please check around the delivery location, with other members of your household, neighbours where appropriate, and any safe-drop locations used by the carrier.

You should also contact the shipping carrier directly to request further delivery information.

Please contact Romova support if you continue to experience issues and our team will assist where reasonably possible.

Romova is not responsible for packages lost or stolen after confirmed delivery where responsibility can lawfully be excluded.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability, fulfilment location, or warehouse availability.

If your order is divided into multiple shipments, you may receive separate tracking numbers for each shipment.

Receiving one item before another does not necessarily mean that part of your order is missing.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other charges may apply depending on the destination country's laws and regulations.

Unless otherwise stated at checkout, these charges are determined by the relevant local authorities and may be the responsibility of the customer.

Romova does not control customs processing times or charges imposed independently by customs authorities, governments, shipping carriers, or other third parties.

Customers are responsible for complying with any applicable import requirements in their destination country.

Order Changes and Cancellations

If you need to change or cancel your order, please contact our support team as soon as possible.

We will make reasonable efforts to accommodate your request; however, once an order has entered fulfilment or has been shipped, we may be unable to modify or cancel it.

Any eligible refunds will be handled in accordance with our Refund & Returns Policy.

New Zealand Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 where it applies.

Contact

If you have any questions about your order, tracking information, delivery, or shipping, please contact our support team:

support@romova.shop

Romova
New Zealand